FAQs

  1. What types of products do you sell? We sell a wide variety of products across multiple categories, including home essentials, electronics, fashion, and more.

  2. Do you offer free shipping? Yes, free shipping is available for orders above AED 120. A flat shipping rate of AED 12 applies to orders below this amount.

  3. What is the delivery time? Orders are typically delivered within 3-5 business days after processing.

  4. How can I track my order? Once your order is dispatched, you will receive a tracking number. You can use it to monitor your shipment status online.

  5. What payment methods do you accept? We accept cash on delivery and other secure payment methods to ensure a hassle-free shopping experience.

  6. Can I return a product? Yes, returns can be requested within 3 days of receiving the product. Ensure the item is unused and in original packaging.

  7. Do you offer refunds? No, we currently do not offer refunds. Approved returns may be eligible for store credit or replacement.

  8. Is there a customer support number? Yes, you can reach us via WhatsApp at +92 348 4417758 for assistance.

  9. Do you ship outside the UAE? No, we currently only ship within the UAE to ensure timely delivery.

  10. How can I contact you? You can contact us via WhatsApp, email (info.arazostore@gmail.com), or our contact form for any queries or concerns.